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  • Returns & Refunds

    RETURN AND EXCHANGE POLICY
    Our ultimate goal is to provide you best products and best service that you’re satisfied with your purchase. However, if for any reason you are not satisfied with your purchase, simply return it in its original packaging, with your original receipt for a refund or exchange. Please see below for specific conditions under return policy.
     
    RETURN POLICY DETAILS
    You may return your purchase for exchange or refund within 7 days after the receipt of delivery and a Return Authorization from us. Total shipping cost related to return will be born by you.Return to address is appointed by our company.  Our company reserve the right to decline any return or exchange of the following nonreturnable items.
     
    Nonreturnable Items:
     

    • Labor, delivery and/or completed installation services
    • Consumable items such as Ink, Pre-coat, Print Head and etc.
    • Items that are damaged or abused
    • Items that are missing accessories

     
    Holiday Return Policy for Sales from 02/07/2013 – 02/17/2013
    If you want to return the items which arrive between 02/07/2013 and 02/17/2013, the original return period will be extended 7 days later after 02/17/2013.
     
    ** You must report any visible damage to our products within 48 hours of home delivery to be eligible for a refund or exchange. If delivered items with visible damage are not reported within this time frame the refund or exchange will not be accepted. To report damages and obtain the required claim number, please go to Contact Us.
     
    All returns and exchanges must be in the original packaging and contain all the original accessories and parts. If you return an item for exchange, the replacement merchandise that you receive cannot be returned for refund; it is only eligible for exchange. Where applicable, refunds will be issued in the same form as the original method of payment. We reserve the right to limit or decline a refund or exchange.
     
    Restocking Fee
    A 50% restocking fee is charged on our printers returned without the original box or used, or without all of the original product packaging, accessories and parts. If there’s any damage to the items, the restocking fee may vary defend on the actual situation.
     
    HOW THE DROP-OFF RETURNS PROGRAM WORKS
    After printing the shipping label, you can either tape the label to the box (not the preferred method) or utilize an address pouch that can be found at all shipping locations or with the UPS driver you hand your package to. The address pouch is a see-through protective pouch that adheres to a package and allows you to put the folded shipping label into the pouch. It is your responsibility to get the package to UPS for shipping.
    The cost of this service will be the shipping charges only. There are no additional fees associated with this service.
     
    UPS DROP-OFF LOCATIONS
    UPS offers numerous options for dropping off a package. All UPS drivers, UPS store employees and UPS customer counter agents can accept properly sealed and labeled packages. You may also take your package to any UPS-designated Drop Box location. Packages must fit inside the container and will not be picked up if they are left elsewhere. If you would like more information about Drop Box locations in your area, please visit www.ups.com and select Find Locations.
     
    HOW THE UPS THREE PICKUP ATTEMPT POLICY WORKS
    With this option, a UPS driver carries a preprinted return shipping label when attempting to pick up the return package. UPS will attempt to pick up your package on three separate business days. If you requested this service before 9 p.m. (Central Time), the first attempt will be made the next business day.
    After three failed pickup attempts by UPS, you will need to process another request through the Sears Returns Process system.
    UPS charges us an additional $7 for this service. Therefore, the fee for this service will be $7 plus the shipping cost.
     
    PROPER PACKAGING
    If you are using a box to ship your return items, make every effort to use a new one. A box loses its original protective qualities over time and may not adequately protect your shipment if it has been previously used. If you must reuse a box, make sure it is rigid enough to withstand shipping and free of punctures, tears, rips and corner damage. Box flaps should be intact. Any old labels or other markings should be removed or covered.
    To close a box securely, do not use masking tape, cellophane tape, duct tape, string or paper over wrap. Use strong, thick tape that is two or more inches in width. Apply three strips to both the top and bottom box flaps so that the middle and two edge seams are properly sealed.
    Place the shipping label on the top of your package. To prevent confusion, place only one address label on your package and include your return receipt inside. Do not put any labels over edge seams, closures or on top of sealing tape. Remove or cross out old labels or markings on a used box.
    For more details, please visit www.ups.com. For packaging assistance, please visit a UPS store.
     
    ORDER CANCELLATIONS
    Once an order is placed it can't be cancelled or altered. The purchase may be returned within 7 days with the receipt of delivery and a Return Authorization from us.

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